Return Info
Brotherly Sole: Hassle-Free Returns!
We want you to love your Brotherly Sole gear, but if something isn't quite right, we've got you covered with a 30-day Happiness Guarantee policy. Here's the scoop:
Returns from our website are eligible for:
- Full refund to your original payment method (minus shipping)
- Site credit for the full purchase price
Heads up, these items can't be returned:
- Purchased after 30 days.
- In a condition that can't be resold (see above).
- From Mystery Packs/Boxes or the Clearance Section.
- Bought at a festival, event, or pop-up shop ( these items can be exchanged )
Exchanges:
-
Need a different size ? We got you covered, just reach out to us to initiate the exchange at hello@brotherlysole.com
If you'd prefer to exchange for a different item altogether, we recommend returning your original purchase through our standard return process (see "Returns" section) and placing a new order for the desired item.
- Festivals, Events, Pop-Up Shops: While items from these locations can't be returned, you can exchange them for a different size or item (subject to availability) within 30 days with receipt.
Just make sure your return/exchange meets the following criteria:
- Returned within 30 days of receiving your order.
- Unopened, unworn, and in original condition (no stains, pet hair, smells, wear, or washing).
Here's what to expect:
- Allow 7-10 business days for your return to be processed.
- You'll get an email confirmation once approved.
- Refunds take 3-5 business days to reach your account.
Reporting an Issue:
- Damaged/Defective Items, Wrong Items, Missing Items: Report within 7 days of delivery.
- Quality Concerns: Let us know within 90 days of delivery.
Need Help? We're Here!
- Email: hello@brotherlysole.com
- Text Support: (267) 962-8004 (Monday-Friday, 9 AM - 5 PM EST)