Shipping Info
Domestic Shipping:
Brotherly Sole is all about getting your threads to you ASAP. We aim to ship most orders within the same or next business day (Monday-Thursday, excluding weekends) if you place your order by 5:00 PM EST. However, during busy times, it might take 5-7 business days to ship your order. We appreciate your patience – we're always hustling to get you your stuff quickly!
Here's a quick breakdown:
- Orders placed by 5 PM EST M-Th: Usually ship same day or next day.
- Orders placed on Friday: Likely ship the following Monday.
Pre-Orders & Limited Drops:
- Pre-Orders: We'll keep you informed of the estimated arrival time. If there are any delays, you'll be the first to know. Once we receive your pre-order, it ships immediately.
- Limited Drops & Exclusives: These might take longer than usual (over 5-7 days) to ship, but it's not common.We'll let you know in advance.
International Shipping:
Brotherly Sole strives to keep international shipping costs as affordable as possible. However, please note that you are responsible for any duties, taxes, and international shipping costs imposed by your country's customs authorities.
We do not cover these additional charges. While we can't control these fees, we can assure you that we work hard to keep our base international shipping costs minimal.
Got Questions? We've Got Answers!
- Not Satisfied : Let us know within 30 days of delivery !
- Damaged/Defective Items, Wrong Items, Missing Items: Report these within 7 days of delivery.
- Quality Concerns: Let us know within 90 days of delivery.
Contact Us:
- Email: hello@brotherlysole.com
- Text Support: (267) 962-8004 (Monday-Friday, 9 AM - 5 PM EST)