FAQ

Where is my order confirmation?

You will receive an email confirmation to the email address you provided with your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact info@blysole.com for verification of order. 

Are you filling out your shipping address correctly?

Please be careful when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:

First Name | Last Name

Company (optional)

Address

Apartment, suite, etc. (optional)

City

------

If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.

Can I return my item for a refund?

We do offer an refund/exchange policy. For more information on our exchange policy please click, here.

Was I charged more than once? 

What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 - 7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Why won’t my discount and/or credit code work?

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.

All promotions and/or codes cannot be applied after the transaction is complete.

 An item I want is sold out? Do you restock your inventory?

Limited releases will not be restocked once sold out.

Can I cancel my order?

Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.

How can I change something on my order?

Assuming the desired change is applicable, please contact info@blysole.com IMMEDIATELY. Once our warehouse has processed your order, we will be unable to make any changes.

When will my order ship?

Please allow 5 - 10 days from the time your order is placed for processing and verification. 

Can I contact you directly with any questions?

Please email info@blysole.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 9:00 am to 5:00 pm EST.

What if I Receive a damaged or defective item ? 

If you receive a damaged or defective item, please contact us at info@blysole.com .